Frequently asked

Memento Hair is a hair salon specialising in complex colour transformations, based in Camisano Vicentino. Beyond the salon, Memento is a brand working across three worlds: clients, training for hairdressers, and marketing and AI consulting for businesses. The claim is simple: Hair. Identity. Culture.

Memento Hair is at Via Negrin 12, Camisano Vicentino (VI), postcode 36043. Camisano is in the province of Vicenza, about 20 minutes from Vicenza, 40 from Padova and an hour from Verona. Our clients come from all over the Veneto region and often from further afield.

The salon is open Wednesday to Friday from 9:00 to 19:30 and on Saturday from 8:30 to 18:00. We are closed on Monday and Tuesday. Complex transformations are booked into dedicated slots, so it is always best to message us first.

The quickest channel is WhatsApp, via the button at the bottom right of the site. We reply within 24 hours on opening days. For training, business or collaboration enquiries there are dedicated forms in each section of the site.

Memento Hair is both a salon and a brand. The salon is in Camisano Vicentino. The brand includes the Stylists division (training, consulting, IMPRONTA), the Business division (AI applied to salon marketing) and the ecosystem with YAC, the professional product brand it co-founded, and Popzilla, the AI app for salons.

Memento does not take every client. It specialises in difficult colour transformations: correcting badly done cool blonde, transitioning from dyed hair to natural salt and pepper, rebuilding after aggressive bleaching. The average waiting list is two months or more. It is a choice, not a constraint: few clients, done well, with dedicated time.

The waiting list of two months or more comes from a choice: every transformation client gets time, consultation and zero margin for error. We do not cram everything into half a day to hit numbers. If you need to speed things up, there are two fast lanes: buying a gift card online (priority access) or visiting the salon in person for a consultation.

Yes, in the salon we speak Italian and English. The site is bilingual (IT/EN) and we reply on WhatsApp in both languages. For international clients coming for a long transformation session, we plan the day in advance by message.

No. We have neither a newsletter nor a blog. News goes out through Instagram, the site and our direct WhatsApp channel. It is a choice: we prefer real conversations to filling inboxes.

In the salon we accept credit cards, debit cards, contactless and cash. For gift cards, online consultations (Stylists) and post packages (Business), payment is by card through secure Stripe checkout. For the more structured packages we issue a proper invoice.

Memento Hair specialises in three areas: complex colour transformations (radical changes, multiple corrections), correcting badly done cool blonde, and transitioning to natural salt and pepper. We also work on hair with a heavy chemical history: layered bleaching, henna, built-up dark dye.

A colour correction is the technical work needed when a previous colour has gone wrong: the wrong shade, unwanted tones, uneven bleaching, damage to the hair structure. It is not a simple touch-up: it often takes several sessions, a personal assessment and a plan in stages to reach the result without destroying the hair.

The cost of a colour correction at Memento Hair is set after a consultation, because it depends on the hair's chemical history, the result you want and the number of sessions needed. There are no flat rates: every plan is tailored. For a concrete quote, message us on WhatsApp with a few photos.

It depends on the starting point. A light correction can be done in one long session; recovering from layered bleaching can take three or more appointments spread over a few months. The Memento rule is clear: better several planned sessions than one forced session that ruins the hair.

Yes, recovering cool blonde is one of Memento Hair's specialities. When a platinum or ash blonde is done carelessly, it leaves yellow, warm undertones and widespread fragility. Rebuilding a clean cool blonde is a process that combines targeted bleaching, toning and reconstruction treatments: it is done in several steps, not in one morning.

From a single toning session (if the base is already good) up to three or four appointments spread over a few months (if there is damage or built-up warm pigment). The consultation shows you the realistic path, with no miracle promises.

Yes, the transition from colour to natural salt and pepper is a journey Memento often takes on. It is not just "removing the dye": it is a guided process that manages the regrowth, lightens or tones the lengths and avoids the classic harsh line. It starts with a consultation to define style, length and timing.

From six months to over a year, depending on hair length, the contrast between natural base and dye, and the final style you want. The plan is built together: some prefer to speed things up with targeted lightening, others choose a slow transition. No obligation, just a strategy.

On the site, in the Clients section, there is the "Join the list" form: just leave your name, contact details and a short description of your project (ideally with photos). We call people back in order of sign-up, except for priority cases (gift card or in-person consultation in the salon).

The average wait is two months or more, but it varies with the season and the type of work requested. Long transformations and complex corrections have dedicated slots that open up less often. To speed things up there are the two fast lanes: a gift card or a visit to the salon.

No, joining the waiting list is free and non-binding. You only pay for work actually carried out, after the consultation and after accepting the quote. No deposit, no subscription.

You buy the gift card online, choosing a set amount or a custom amount from 100€. After payment it arrives by email with its design and code. It can be spent on both Memento Hair products and services and is valid for 6 months from the date of purchase. The recipient's name, surname and WhatsApp number let us recognise them and handle them with priority when they message us.

Yes. You can choose one of the set amounts of 100, 150, 200 or 300€, or enter a custom amount from 100€. The credit can be used for Memento Hair products and services, including over several visits before it expires.

Yes. New Memento Hair Gift Cards are valid for 6 months from the date payment is confirmed. The exact expiry date is recorded in the order and given in the confirmation email.

Yes, a visit to the salon is one of the two fast lanes. During opening hours you can come to Via Negrin 12 in Camisano Vicentino for a quick assessment, see the space and work out whether Memento is the right place for your project. It is best to message us on WhatsApp first to agree on a quiet moment.

Yes. Alongside transformations, the salon offers all standard services: women's cuts, men's cuts, maintenance colour, lightening, styling, treatments, blow-dries. It is an everyday salon, run with the same care as the complex transformations.

Prices for standard cuts, colour and lightening are given in the salon or on WhatsApp before the appointment. Complex transformations have tailored quotes after a consultation, because every head of hair has a different history. No surprises when the bill comes: the quote is always confirmed before we start.

For transformations and long sessions we ask for at least 48 hours' notice. Last-minute cancellations block slots that could go to another client on the waiting list. In case of repeated late cancellations, the right to book may not be renewed.

In the salon we mainly use YAC professional products, developed to handle difficult bleaching and tone corrections well. We do not sell marketing labels: every service is tailored to the real hair, and when it makes sense to use specific alternatives (gentle lines, ammonia-free) we suggest them in the consultation.

Often, yes, because documenting transformations is part of Memento's work. Photos may be used for the site gallery, Instagram and training materials. If you prefer your case to stay private, just say so: no problem, no photo is published without consent.

Yes, in fact we recommend it. Bringing two or three realistic images helps the consultation enormously: not to copy a result, but to understand your taste, the direction and the level of contrast you like. The images are then turned into a workable plan based on your actual hair.

The space is intimate and transformation sessions require concentration. An adult companion is fine, but for long sessions (3-5 hours) it is better to make other arrangements. For very young children we suggest discussing it together on WhatsApp before the appointment.

Memento offers hairdressers three distinct paths: 1:1 consulting (a strategy call), 1:1 training in the salon (hands-on days) and IMPRONTA (a long programme on brand and positioning). We do not teach basic techniques: we work on identity, positioning and how a hairdresser presents themselves in the market.

The 1:1 consultation is a 60-minute online call with Memento, focused on one concrete issue in your salon or personal brand: positioning, content, pricing, visual identity. At the end of the call you get an action plan to put into practice straight away. Cost: 399€.

The 1:1 consultation costs 399€ for 60 minutes online. It is a targeted investment for those with a specific problem who want clear direction, not a theory course. You book it on the site, in the Stylists section, with secure payment through Stripe.

A concrete conversation. Before the call you send a brief; during the call we dig into the weak point and build an action plan for the following weeks. No motivational slides: just what to do, in what order, and why. It is designed for those who already have an established salon or a clear project to push.

1:1 training is one or two days in the salon: you come to us, or we come to you. We work behind the scenes: technique, client management, building your personal brand, how you communicate your services. It is a selective format: it only goes ahead after an interview to see whether it makes sense. Costs and arrangements are on request.

The price of 1:1 training is on request because it depends on the format (half day, full day, two days), the logistics and the agreed goals. After a short alignment call we send a dedicated quote.

IMPRONTA is Memento's most in-depth path for hairdressers: a long programme working on identity, brand and personal positioning. It is not a scheduled course: it is a selective path, built around the participant. It is not for everyone, because it takes time, exposure and a willingness to truly change the way you present yourself.

The cost of IMPRONTA is on request. As it is a long, tailored path, the price is set after an application call in which we understand the starting point, the goals and how much of the standard programme needs adapting. It is a serious investment, designed for those who want to build a recognisable brand, not for those looking for a shortcut.

IMPRONTA is for hairdressers with at least a few years' experience, an established salon or a clear personal project, and the will to become a reference point in the industry. It is not suitable for those just starting out, those looking for cutting or colour techniques, or those who want a "copy-and-paste" formula to apply to their own salon.

The 1:1 consultation is a single 60-minute call to unblock a specific problem. 1:1 training is one or two days in the salon, hands-on and technical, on a concrete topic. IMPRONTA is a long path working on the professional's whole identity. In short: consulting = direction, training = practice, IMPRONTA = complete transformation.

Not in a structured way. Memento is not a technical academy: the value we bring is in positioning, communication and the hairdresser's identity. Technical skills only come up when they emerge as a concrete obstacle to presenting your work. For the professional product range there is YAC, which has its own separate official academy.

No. YAC is the professional product brand co-founded by Memento, but the official YAC academy lives on yacstore.it and is run separately. On the Memento site you will not find YAC course listings: only the pages for Memento's paths (consulting, 1:1 training, IMPRONTA) and a showcase of the YAC brand.

It depends on the format. The 1:1 consultation is online (60 minutes by video call). 1:1 training is in person, in the salon: yours or ours. IMPRONTA is a hybrid path: in-person blocks and online sessions spread over time, with dedicated materials and check-ins.

Yes. All B2B services (consulting, training, IMPRONTA, business packages) are properly invoiced. For the online consultation, payment is made through Stripe at the time of booking; for longer paths a payment plan is agreed.

Memento Business solves marketing problems using AI. We listen to the brand, find the weak point that is simplest to fix and build the right tool: a tailor-made AI workflow, a content system, a strategy consultation. It is fast, tailored and typically cheaper than a traditional agency.

For brands, professionals and companies, especially in beauty, hair and lifestyle, who want to use AI to improve their communication without hiring an agency. We work well with forward-thinking salons, product brands, creators and SMEs that already have a defined identity and want to make it more present and more scalable.

The AI Brand Snapshot is a free tool on the site that, in a few minutes, analyses a brand from its website or profiles and produces a report with strengths, communication weaknesses and concrete directions. It is the first step to see whether it makes sense to work together, and acts as a quick diagnosis before any consultation.

Post packages are ready-to-publish social content, built on the brand's tone of voice with the help of AI. They are designed for those who want a consistent social presence without hiring a copywriter or an agency. Three sizes are available: 20, 50 or 100 posts.

Memento Business post packages come in three sizes: 20 posts for 69€, 50 posts for 149€, 100 posts for 249€. The price includes writing the copy, visual direction and delivery ready for publishing. They are designed to get started quickly with no monthly commitment.

Everything ready to use: the copy (captions, hooks, CTAs), graphics and images for the posts. We create them from scratch, consistent with your brand; if you already have your own photos, we use and adapt them. You receive finished content (posts, carousels and reels) ready to publish or schedule.

Yes. Alongside post packages there are Video Packs for those who want a steady video presence (reels, shorts, short storytelling). Formats and prices vary with frequency and content type: details and quotes are in the Business section of the site.

In the Business section of the site there is a dedicated "Work with us" form: just leave your brand, context and what you have in mind. We only reply to proposals that are a real fit with the Memento world. No generic bartering, no exposure swaps: only collaborations where both sides bring concrete value.

YAC is the professional product brand for hairdressers co-founded by Memento. A line of colour, developers, bleaches and treatments designed to handle difficult corrections well. It is an independent brand with its own online shop and official academy: yacstore.it. Memento Hair uses YAC every day in the salon.

YAC products are sold directly on yacstore.it, the brand's official online shop. The Memento site only has a showcase explaining what YAC is: to order, to discover the YAC academy courses or to register as a professional, the place to go is yacstore.it.

Popzilla is the AI app for salons born from the Memento ecosystem. In a single tool it handles the till, calendar, clients, social media, newsletters and print marketing, and includes Popi, a built-in AI coach that suggests content and moves tailored to the salon. It is designed for those who want to stop paying for six different subscriptions.

Popzilla is being rolled out: on the Memento site, in the Popzilla section, you can request early access or a demo. Prices and plans will be shared directly at activation. No spam, no newsletter: just direct contact when your turn comes.

Memento Hair is the salon and the services brand (clients, training, business). YAC is the co-founded professional product brand, with its own online shop and academy on yacstore.it. Popzilla is the AI app for running salons, part of the ecosystem. Three distinct projects, one underlying vision: hair, identity, culture.

It depends on the type of work. An AI Brand Snapshot is instant. A post package is delivered in 1-2 weeks. A strategy consultation wraps up in a few calls. More structured projects (custom AI system, rebranding) take from 4 to 12 weeks. The principle is simple: less theory, more delivery.