Privacy Policy

The Controller of personal data collected through this website is Memento Hair Milano, Via Negrin 12 — 36043 Camisano Vicentino (VI), Italy. VAT IT03751430244.

Contacts: mementohairmilano@gmail.com — PEC: a.maniscalco@pec.it.

Contact and form data (name, email, phone, salon/brand info, messages), including the Gift Card recipient's full name and WhatsApp number supplied by the purchaser; payment data handled by Stripe; content uploaded for AI reports; and navigation data (IP, logs, browser, OS).

Respond to requests, deliver services and process payments, issue and manage Gift Cards, associate them with the intended recipient and recognise that recipient for priority handling, generate AI reports, send operational communications, ensure site security, and — only with consent via the cookie banner — analytics and marketing through Google and Meta pixels. See the Cookie Policy.

When you comment on our posts or message us on Instagram or Facebook, we receive through Meta's official tools your page-scoped account ID, username and public name, and the text of your comment or message; on Instagram, when you tap a button in the chat, Meta also tells us whether you follow our account (used only to decide whether to invite you to follow us). We use this to reply automatically to what you asked for (art. 6.1.b GDPR — automatic replies are texts written by us, not generated by AI), to read and sort direct messages and prepare draft replies, also with the help of an AI model (Anthropic's Claude), which we review before sending (art. 6.1.b and 6.1.f GDPR), and to keep a list of who contacted us so we don't send the same thing twice (legitimate interest, art. 6.1.f GDPR — you can object at any time).

We have your email address only if you send it to us in reply to our question. We then use it to send you Memento Hair news, tips and offers, based on your consent (art. 6.1.a GDPR and art. 130 of the Italian Privacy Code). Giving it is optional: you get what you asked for anyway. We keep the date and text of the question you answered as proof of consent. To stop, write STOP in the chat, use the unsubscribe link in any email, or write to mementohairmilano@gmail.com; we then keep the address only flagged as "do not contact".

Supabase, Lovable Cloud, Vercel, Stripe, Anthropic (Claude), Make.com, WhatsApp/Meta, Meta (Instagram and Facebook Messenger), Gelato, Google. Data is not sold.

Some processors operate in the United States under Standard Contractual Clauses and, where applicable, the EU-US Data Privacy Framework.

Leads, Instagram/Facebook comments and messages and the list of who contacted us up to 24 months from last contact; email addresses given for our communications until consent is withdrawn (then only flagged as "do not contact"); Gift Card recipient details for the 6-month validity period and as long as strictly necessary to manage redemption (then the customer/contact retention rules apply if a relationship starts); tax records 10 years; AI report content up to 12 months after delivery; technical logs 6 months; cookie preferences 12 months.

Access, rectification, deletion, restriction, portability, objection, withdrawal of consent. Write to mementohairmilano@gmail.com. You may lodge a complaint with the Italian Data Protection Authority (Garante Privacy).

The service is not directed to children under 16.

HTTPS, access control for the admin area, GDPR-compliant processors.

This notice may be updated. The current version is always published here with the date above.